How AutoCollect Receives Notifications About Direct Payments and Credits in PowerOffice GO

This article explains how direct payments and credits on invoices sent to AutoCollect are handled in PowerOffice GO.

The synchronization between AutoCollect and PowerOffice runs daily around 23:00. This means that entries you make will not be reflected in Amili until the following day.

Direct Payments

If the end customer pays an invoice sent to AutoCollect directly to you, the payment must be matched against the relevant invoice in PowerOffice. When you do this, the notification is automatically sent to Amili and the claim is updated according to the payment. It is not sufficient that the payment is simply open on the customer ledger.

Credits

If you credit an invoice that has been sent to AutoCollect, this is automatically reported and the claim will be closed in Amili. It is important that the credit is linked to the invoice.

💡 Tip: Remember to match payments and credit notes against the correct invoice in PowerOffice GO as soon as possible, so that Amili receives updated information about the case.

See also: How to change the status of an invoice sent to AutoCollect in PowerOffice GO - How to write off an invoice held by AutoCollect in PowerOffice GO