How to proceed when the settlement from Amili is missing or incomplete in Visma Business

This article explains what you can do if you experience errors or omissions with the settlement from Amili.

What do I do if the settlement batch is missing?

If you have only received the bank file, but not the settlement batch showing the distribution of the funds, you can try to retrieve the batch manually.

1. Go to the Collection Agreement in AutoCollect in Visma Business
2. Stay on the Basic Information tab
3. Right-click on the field where VCS is listed → Processing → Retrieve new settlements from AutoCollect

💡 Tip: Wait a couple of minutes before checking the voucher registration again. Feel free to refresh the tab.

• If new settlements have appeared: Contact your Visma partner who can investigate if there is an issue with the scheduled process that should run this job automatically.
• If no new settlements have appeared: Contact Amili support at hjelp@amili.no or 73 20 61 62 and press 2.

What do I do if the batch from Amili is blank / zero?

If you have received a batch of zero from AutoCollect, take a look at the related remittance voucher. If nothing has been paid out to you (zero settlement), the batch can be deleted.

What do I do if the debt collection settlement has discrepancies in the batch or missing lines?

This can happen if the invoice has been paid directly, but the posting at Amili has been incorrect. In such cases, the system does not send correct data in the settlement batch to Visma Business. You can see this as red numbers in the associated remittance voucher.

To correct this, the missing data must be corrected manually. Examples of what may need to be added to the batch:

• VAT
• Interest
• Customer number
• Invoice number

You can see what is missing/needs correction in the batch by using the relevant remittance voucher as a basis and finding the cause of the discrepancy.

See also: Why am I being charged for legal costs? · This happens when you receive settlements from Amili into Visma Business