Why are there credit notes and incoming bank transactions in the dunning proposal?

This article explains the dunning proposal in Visma Business and the settings in the proposal. 
 

In the dunning proposal, you may sometimes see outgoing credit notes and incoming bank transactions in the list. These entries cannot be sent to AutoCollect along with the invoice, but are included in the proposal to make you aware that there are unmatched entries on the customer ledger account.
 

If you send an invoice to AutoCollect without the payment or credit note being matched against the invoice, AutoCollect will collect the full invoice amount. AutoCollect does not read the customer ledger account, only actions that are done or have been done against the specific invoice. 

If an invoice is to be deducted by a credit note amount or a payment, this must be matched against the invoice before sending to AutoCollect. Amili will then collect the remaining amount on the invoice.

Here is how you match a credit note or bank transaction against an invoice in the dunning proposal:

1. Select the relevant entries to be matched against each other
2. Right-click and choose match entry-to-entry. 
3. Then you can send the invoice with the remaining amount to AutoCollect for collection. 
4. AutoCollect will chase the remaining amount on the invoice. 
    

💡 Tip: We recommend updating all payment batches in the voucher registration before sending the invoice to AutoCollect, to ensure updated balances on the invoice and customer. 

See also: How to send invoices to AutoCollect from Visma Business - How to set dunning exemption in Visma Business