How to proceed if the settlement from Amili is missing or incomplete in Visma Net Financials

This article explains what you can do if you experience errors or missing information with the settlement from Amili.

How can I check the setup of the accounts for automatic posting?

If you experience that the automatic posting of settlements from Amili is not working as it should, it is advisable to check that the setup of the intercompany account and other accounts used by AutoCollect is correct.

1. Go to Menu, click General Ledger and then Chart of Accounts
2. Search for account 1999 (or the account number you use for the intercompany account for AutoCollect) in the search field at the top right
3. Check that the following are ticked:
   1. Active
   2. Use standard cost carrier
   3. Payment account.
4. Then search for accounts used for interest, fees and VAT. The standard accounts for this are 7790 and 8050.
5. Check that the accounts are ticked as Active
6. Go to Menu, click Bank Management and then Payment Accounts
7. Find and click on account 1999 (or the account number you use for the intercompany account for AutoCollect)
8. Click on the account
9. Check that the account has payment method 1 and posting types 1 and 4.
10. Check that the account is set to be excluded from AutoPay.
    

What do I do if the batch from Amili is blank / zero?

If you have received a batch of 0 from AutoCollect, take a look at the remittance voucher that belongs to it. If nothing has been paid out to you (zero settlement), the batch can be deleted.

What do I do if the debt collection settlement has a discrepancy in the batch or is missing lines?

This can happen if the invoice has been paid directly, but the posting at Amili has been incorrect. In such cases, the system does not send correct data in the settlement to Visma Net Financials. You can see this as red numbers in the related remittance voucher.

To fix this, the missing data must be corrected manually. Examples of what can be added to the batch:

• VAT
• Interest
• Customer number
• Invoice number

You can see what is missing/needs to be corrected in the batch by using the relevant remittance voucher as a basis and finding the cause of the discrepancy.

If you have checked according to the points above but still cannot find the cause of the automatic posting failure, please contact hjelp@amili.no or call 73 20 61 62 and select menu option 2, and we will assist with further troubleshooting.

See also: How to set up the intercompany account for AutoCollect in Visma Net Financials - How to find overview and history of cases in the Amili portal - How to retrieve a copy of remittance vouchers in the Amili portal