How to proceed if the settlement from Amili is missing or incomplete in Business NXT

This article explains what you can do if you experience errors or omissions with the settlement from Amili.

What do I do if the settlement batch is missing?

If you have only received the bank statement, but not the settlement batch that shows the distribution of funds, you can try to retrieve the batch manually.

1. Go to AutoCollect settings in NXT
2. Go to the tab Basic information
3. Click Processing on the right side and click Fetch new settlements from AutoCollect

💡 Tip: Wait a couple of minutes before checking the voucher registration again. Feel free to refresh the tab.

• If new settlements arrived: Contact your Visma partner who can investigate if there is something wrong with the scheduled process that should run this job automatically.
• If no new settlements arrived: Contact Amili support at hjelp@amili.no or 73 20 61 62 and press 2.

What do I do if the batch from Amili is blank / zero?

If you have received a batch with 0 from AutoCollect, take a look at the related remittance voucher. If nothing has been paid out to you (zero settlement), the batch can be deleted.

What do I do if the debt collection settlement has discrepancies in the batch or missing lines?

This can happen if the invoice has been paid directly, but the posting at Amili has been incorrect. In such cases, the system does not send correct data in the settlement batch to Business NXT. You can see this as red numbers in the related remittance voucher.

To correct this, the missing data must be corrected manually. Examples of what can be added to the batch:

• VAT
• Interest
• Customer number
• Invoice number

You can see what is missing/needs correction in the batch by using the relevant remittance voucher as a basis and finding the cause of the discrepancy.

Also see: Why am I billed for legal costs · This happens when you receive settlements from Amili into Business NXT · How AutoCollect gets information about postings made in Business NXT