How to change the status of an invoice sent to AutoCollect in Business NXT

This article explains how to pause, resume, terminate, or send a message regarding an invoice that has been sent to AutoCollect from Business NXT.

How to proceed

1. Go to AutoCollect (reminders and debt collection)
2. Click on the tab Invoices being processed in AutoCollect
3. Check the invoice you want to change the status of
4. Click Processing and select Change collection status
5. Select the desired status:
   • Pause – pauses the collection process (interest calculation continues daily). 
   • Continue – resumes an invoice that has been paused.
   • Terminate – ends the collection of the invoice with Amili.
   • Message – allows you to write a free-text message that will be processed by a caseworker at Amili. Messages sent from here will not be visible in the Amili portal. 
      

💡 Note: If the invoice is registered for debt collection, it is only possible to terminate or send a message.

Please be aware that terminating a debt collection case may result in an invoice for accrued debt collection costs according to your agreement with Visma Amili.

See also: How to send an invoice to AutoCollect from Business NXT - How to set reminder exemption in Business NXT