Why am I being charged for case withdrawal?

This article explains what case withdrawal means and why the creditor may be charged for this.

When you send an invoice for debt collection, Amili Collection works to obtain payment on the claim from your customer. If the claim is closed because the creditor withdraws the case, we call this case withdrawal or retraction of the case.

What causes a case to be registered as withdrawn?

For a claim to be considered withdrawn, it is usually because the creditor has:

• Closed the collection either via ERP (accounting system) or via the Amili portal.
• Informed case handlers or others at Amili that they wish to withdraw the case.
• Credited the original invoice on which the reminder or debt collection case is based.
  

Why have I been charged for case withdrawal?

All creditors who use Amili’s reminder or debt collection service have a period during which they can withdraw cases at no cost. If you have received an invoice for case withdrawal, it means the case was withdrawn after your free withdrawal period. The length of your free withdrawal period is defined in your agreement.

💡 Tip: Do you need to withdraw a large claim that has recently passed your free withdrawal period? Contact us at hjelp@amili.no

If you have questions about the invoice or your contract terms, please contact us at hjelp@amili.no or call 73 20 61 62, select menu option 2.

See also: How to find overview and history of a case in the Amili portal - Why am I being charged for legal costs?